Employee Assistance Programs
This is a worksite-based program designed to assist in the identification and resolution of productivity problems.
Managers/supervisors, employees and their families have 24/7 access to assessment, crisis intervention, counseling, follow-up and referral if necessary. High quality counseling for employees struggling with personal and work related concerns is provided through the employee assistance counseling program.
However, we go beyond the clinical aspects of workplace performance problems. Southwest EAP also provides consultation, education and coaching, which enables employees and supervisors to proactively address workplace issues and assure that the company operates at its highest level of efficiency. A properly implemented EAP will reduce overall costs, decreasing turnover, absenteeism, health care premiums and drug-free workplace liability, while increasing employee productivity.
"For every dollar they invest in an EAP, employers generally save anywhere from $5 to $16."
- U.S. Dept. of Labor, 1990
"We estimate stress costs American industry $300 billion a year in terms of diminished productivity, employee turnover and insurance."
- Dr. Paul Rosch President, American Institute of Stress
Program Components
Program Start-Up:
- EAP policy development and/or review.
- Orientation sessions for all employees.
- Supervisors training on the EAP and how to identify troubled employees.
- Promotional materials including brochures, wallet cards, posters, supervisor handbooks, orientation videos for employees and supervisors, employee newsletter (hardcopy, email, or online access), supervisor newsletter (hardcopy, email, or online access), payroll stuffers, health/benefits fairs (on-site participation).
Employee and Family Services:
- 24/7 access to professional EAP counselors and crisis intervention.
- 800 toll-free number.
- Confidential assessment, short-term face-to-face counseling, referral and follow-up.
- Special outreach, assessment and referral services for alcohol and chemically dependent employees.
- Legal and financial consultation.
- On-line interactive self-assessments, education and information.
- 1-3, 1-5, 1-6 and 1-8 session models available.
- Guaranteed appointment availability:
- Emergency - Immediate assistance
- Urgent - Appointment availability within 24 hours
- Routine - Appointment availability within 48 hours
Manager/Supervisor Resources:
- Unlimited management/supervisor consultation.
- Onsite conflict resolution/mediation.
- Supervisory referrals for employee workplace performance.
- Customized training and educational programs.
- Crisis Management/Debriefing.
Company Services:
- Quarterly computer based evaluation reports to measure the effectiveness of the program and identify areas of need.
- Designated account managers.
- Annual client/employee satisfaction surveys.
Southwest EAP provides a program that focuses on critical workplace functions.
- Provision of high quality counseling for employees struggling with personal and work related concerns.
- Goes beyond the clinical aspects of the workplace performance problem.
- Provides consultation, education and coaching which enables employees and supervisors to pro-actively address work-place issues.
- Reduces overall costs including turnover and conflict.
Properly designed, utilized and operated, an EAP will actually earn you money in many different areas, reduce worker compensations premiums, health care expenditures, absenteeism, tardiness, and turnover as well as contribute to other cost saving measures.
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