Employee Assistance Program

Southwest EAP provides programs and services designed to both assist employees and support the productivity and profitability of employers. Our Employee Assistance Program uses a comprehensive approach to accomplish these goals. 

Through the Personal Counseling portion of the EAP, employees and their families have direct 24/7 access to assessment, crisis intervention, counseling, coaching, follow-up and referral. We provide supervisors and managers with Management Consultation on how to resolve difficult employee issues using approaches that benefit employees and the organization. Proactive support services such as Training, Work/Life Resources and Critical Incident Stress Debriefing are a standard part of every Southwest EAP contract.

Program Components:

Employee Counseling |  Work/Life Services |  Management Consultation
Orientation & Training |  Critical Incident Debriefing |  Program Management Services

Employee Counseling Services:

  • 24/7 access to professional EAP counselors and crisis intervention
  • 800 toll-free number
  • Confidential assessment, short-term face-to-face consultations, referral and follow-up
  • Special outreach, assessment and referral services for alcohol and drug issues
  • Legal and financial consultation
  • 1-3, 1-5, 1-6 and 1-8 session models available
  • Guaranteed appointment availability

WorkLife Services:

  • Web-based access to over 5,000 work-life resources, articles, tips and links
  • 24/7 access to interactive self assessments, tools and financial calculators
  • On-line courses in areas such as communication, leadership and teambuilding

Orientation and Training:

  • Orientation sessions for all employees
  • Supervisors training on the EAP and how to identify troubled employees
  • Promotional materials
  • Customized training and educational programs
  • Workplace Violence, Harassment and Diversity Training available

Manager/Supervisor Consultation and Resources:

  • Unlimited management/supervisor consultation
  • Supervisory referrals for employee workplace performance
  • Onsite conflict resolution/mediation
  • Specialized training for management and supervisors

Critical Incident Stress Debriefing:

  • 24/7 consultation and support services
  • On-site Crisis Incident Stress Debriefing
  • Reduction in Force Support

Program Management Services:

  • EAP policy development and/or review
  • Quarterly computer based evaluation reports to measure the effectiveness of the program and identify areas of need
  • Designated account managers
  • Annual client/employee satisfaction surveys